Pre-legal dispute recovery

Your money back.
Let us call the manager.

Bad hotel. Stolen deposit. Cancelled flight. Let a true Karen talk to the manager in a way they can't ignore. Pre-legal. No lawyers. No win, no fee.

We charge 20% only when we recover your money. Nothing upfront, ever.

Success rate
83%
pre-legal complaints resolved
without a lawyer
AirHelp Passenger Rights Index Avg resolution
14 days
after initial
communication
ECC Network Report Consumers
7 in 10
avoid conflict
over money
"
Non-refundable is just a word.
Karen has a few of her own.
— Every vendor who thought the conversation was over

How it works

Three steps.
No lawyers.
Usually.
01 —
Tell us what happened

Five-minute form. What went wrong, who, how much. Attach what you have.

↳ 5 minutes
02 —
We do the talking

Their language. Their law. Reviewed by an expert before it goes out.

↳ 24–48 hours
03 —
They fold. You get paid.

We handle all replies. Escalate if needed. Legal partner if they still refuse.

↳ Usually 14 days
Sample · Español 🇪🇸
To: ██████ Departamento Jurídico
Citing: Reglamento (CE) n° 261/2004
Reclamación formal — Reembolso obligatorio
En representación de ████████, les comunicamos que el vuelo ██████ fue cancelado con menos de 14 días de antelación. Conforme al artículo 7, nuestro cliente tiene derecho a compensación de €400 y reembolso íntegro. Solicitamos respuesta en 7 días naturales, o procederemos ante la AESA.
Karen · Acting under Letter of Authority · Not a law firm

Who we handle

The usual
suspects.
They all bet you'd give up.
$125
vs. App subscription · Dubai
"I didn't even know I was being charged. Karen found it, fought it, and got every cent back. I didn't have to make a single call."
Lindy S., Dubai 🇦🇪
$1,500
vs. Landlord · Larnaca
"He invented damage that didn't exist. Karen sent a letter. He sent back the deposit. Full amount. No negotiation."
Victoria M., Larnaca 🇨🇾
$560 + €100
vs. Hotel via Booking.com · Montevideo
"The hotel overlooked a cemetery. Booking.com had zero mention of it. Got a full refund plus bonus points. Karen knew exactly what to say."
Ignacio B., Montevideo 🇺🇾
€600
vs. Airline · Buenos Aires
"12-hour delay. Lost hotel reservation. The airline offered nothing. Karen got €600 reimbursed. I didn't have to fight anyone."
Reena S., Buenos Aires 🇦🇷

The why

€15k
recovered personally
before this existed

I just had a feeling
I was being wronged.

It started with something going not as planned. Delays, bad treatment, deposit locked. It leaves an annoying feeling of being wronged and the wish to get it resolved. Over time traveling the world, facing flights, hotels, deposits, contracts — I had quietly recovered €15,000 for myself. Not because I'm a lawyer. Because I had a feeling I was right, and I refused to let it go. I wrote the letters. I called. I found the regulations. I pushed until they folded. And they always did, eventually.

Then people around me started asking for help. A friend who lost a deposit. A colleague whose airline offered a voucher instead of a refund. A family member whose Airbnb turned out to be a scam. My success rate was close to 100%. What I noticed every time was the same thing: they weren't avoiding the fight because they were wrong. They were avoiding it because fighting felt hard, embarrassing, and pointless. It was easier to forget than to push back.

And vendors know this. It's not an accident — it's a business model. The non-refundable policy. The automated rejection. The customer service maze. They're all designed around one assumption: that you'll give up.

I made it my job to prove that assumption wrong. For everyone.

Stop being polite
about it.

20% only if we win · No lawyers required · Usually
Landlords may remain unreasonable regardless.

Good questions.
Real answers.

Are you lawyers?+
No. We're a professional communication service — we write formal letters in the vendor's language citing their local consumer law. Same way a very well-informed friend would, with zero fear of confrontation.
What if they refuse after your letters?+
We send a second letter — harder tone, regulatory body named, shorter deadline. If they still refuse, we present legal partner options. Your decision. We don't abandon you at the hard part.
How do you act on my behalf?+
You sign a simple letter of authority — same as you'd give a travel agent or insurance broker. All vendor replies come to us. We track everything. You wait. We push.
What cases do you handle?+
Flights, hotels, landlords, Airbnb, mail services, subscriptions, car rentals, deposits. If a vendor took your money and didn't deliver, submit it — we'll tell you honestly whether we can help.
How long does it take?+
Letter sent within 48 hours. Most vendors respond within 14 days. Total average: about three weeks — faster than most airlines' customer service queue, by several months.
1
Category
2
Details
3
Evidence
4
Authority

What happened to you?

Select the type of dispute. Karen handles all of these — pick the one that fits.

Step 1 of 4

Tell us what happened.

We'll review your situation and get back to you within 24 hours to let you know if Karen can help — and how.

⏱
We'll get back to you within 24 hours

Our team will review your case and tell you honestly whether Karen can help, what the process would look like, and whether there's a realistic chance of recovery. No commitment required.

Quick intake

Tell Karen everything.

The more detail, the stronger the letter. Don't hold back.

Step 2 of 4

Show us the receipts.

Attach anything useful — receipts, booking confirmations, screenshots, email threads. The more evidence, the stronger Karen's letter.

📎
Drop files here or click to upload
Receipts, screenshots, emails, booking confirmations
JPG, PNG, PDF, DOCX — up to 10MB each
Step 3 of 4

Let Karen talk.

To act on your behalf, Karen needs your permission — and your contact details so we can keep you updated.

Letter of authority

By signing below, you authorise Karen to contact the vendor on your behalf, receive their responses, and conduct correspondence in your name. This is a communication service — not legal advice and not legal representation. Karen acts in the same capacity as a travel agent or insurance broker — on your behalf, but not as your lawyer.

Step 4 of 4
No win, no fee

Karen charges 20% of whatever is recovered. If we don't win, you owe us nothing. Not even a thank you.

🎯

You're in.
Karen's got this.

Karen is in early access — we're handling a limited number of claims right now to make sure every single letter is perfect. Your claim has been logged. We'll confirm your slot and be in touch within 24 hours.

1
Claim confirmed within 24h
A real human reviews every case before anything goes out
2
Letter drafted & sent
In their language, citing their local law. No templates.
3
We handle everything
All replies, escalations, follow-ups. You don't talk to anyone.
4
Track it on your dashboard
Follow your claim in real time. We'll notify you at every step.
View my dashboard → Track this claim

Check your email — we'll send a confirmation with your claim reference shortly.